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KC Dave Five Rivers -Help Desk Supervisor

On-site
  • Rochelle, New Jersey, United States
$75,000 - $100,000 per yearTechnology

Job description


Job Title: Help Desk Supervisor
Location: NJ Office - 395 Roche Park, NJ - Must be 100% onsite
Salary: $75,000 - $100,000
Benefits: Full benefits including health, dental, and 401(k)
Job Overview:
The Help Desk Supervisor will manage a team of 10-20 staff members across two locations: the main office in New Jersey and an office in India. This role requires some after-hours supervision to support the India team. Responsibilities include overseeing daily help desk operations, ensuring high-quality support, and managing team performance.
Key Responsibilities:
  • Supervise and manage a help desk team of 10-20 people.
  • Oversee daily operations in the NJ office and after-hours supervision for the India team.
  • Ensure timely and effective resolution of technical support issues.
  • Monitor team performance and provide guidance and training as needed.
Qualifications:
  • Experience in help desk management or IT support.
  • Strong leadership and communication skills.
  • Ability to manage teams across different time zones.



Job requirements


Job Title: Help Desk Supervisor
Location: NJ Office - 395 Roche Park, NJ - Must be 100% onsite
Salary: $75,000 - $100,000
Benefits: Full benefits including health, dental, and 401(k)
Job Overview:
The Help Desk Supervisor will manage a team of 10-20 staff members across two locations: the main office in New Jersey and an office in India. This role requires some after-hours supervision to support the India team. Responsibilities include overseeing daily help desk operations, ensuring high-quality support, and managing team performance.
Key Responsibilities:
  • Supervise and manage a help desk team of 10-20 people.
  • Oversee daily operations in the NJ office and after-hours supervision for the India team.
  • Ensure timely and effective resolution of technical support issues.
  • Monitor team performance and provide guidance and training as needed.
Qualifications:
  • Experience in help desk management or IT support.
  • Strong leadership and communication skills.
  • Ability to manage teams across different time zones.



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