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KC Dave Trace 3/Cable One Contract Business Systems Analyst / Demand Manager

  • Remote
    • Remote, California, United States

Job description

There is a new opportunity over at Cable One to continue to support their SNOW environment. Details below.

 

Can you please provide me with a rate for this role?

 

  • Please specify the desired duration of the agreement.

    • 6-12 Months; with possible extension

  • Are you looking for full time or part time?

    • full-time

  • Please specify the desired start date for this resource

    • January

  • Does the resource need to be on-site or are you ok with remote services?

    • Remote

  • Is there a desired skill level you are looking for? Mid-level experience? Senior?

    • Entry to mid-level BSA; with some experience having done BSA work for enterprise demand intake, and some experience with ServiceNow 

  • Please provide a job description or core responsibilities if a JD is unavailable

    • Please see the job request below:

 

Contractor Role Request:

 

Role Title: Contract Business Systems Analyst / Demand Manager

 

Engagement Type: Contract (Full-Time)

 

Estimated Duration: 6–12 months (with possible extension) – let’s assume 2,000 hours

 

Role Overview:

We are seeking a Contract Business Systems Analyst / Demand Manager to manage active demand intake, qualification, and prioritization across various business and technology teams. The focus will be on maintaining momentum, enhancing clarity at the outset, and ensuring that work is well-defined before execution. The selected contractor will operate hands-on within established demand processes and tools, collaborating closely with business owners, delivery teams, and the PMO. This role is heavily execution-focused and outcomes-driven.

 

Scope of Work:

 

1. Demand Intake & Execution Support:

- Manage incoming demands from submission through to qualification and approval.

- Collaborate with business owners to clarify scope, objectives, success metrics, and constraints.

- Ensure demands are complete, actionable, and ready for estimation and prioritization.

- Identify and resolve missing information, risks, or dependencies.

 

2. Prioritization & Workflow Management:

- Support demand scoring, tiering, and sequencing using predefined criteria.

- Partner with the PMO, resource managers, and delivery leads to align priority and capacity.

- Track demand aging and follow up to prevent bottlenecks.

- Maintain transparency across approved, queued, and in-progress work.

 

3. Business & Systems Analysis:

- Document business requirements, problem statements, and high-level solution needs.

- Collaborate with technical teams to validate feasibility and level-of-effort estimates.

- Identify cross-system, cross-team, and customer experience impacts.

- Support the transition from demand to delivery with clean handoffs.

 

4. Cross-Functional Coordination:

- Facilitate intake reviews, clarification sessions, and working meetings.

- Serve as the central point of coordination across business, technology, CX, and operations.

- Escalate risks, gaps, or decision needs to leadership as required.

- Support project kickoffs by ensuring a shared understanding of scope and intent.

 

5. Reporting & Process Support:

- Provide regular updates on demand status, throughput, and blockers.

- Support continuous improvement of demand management processes and tools.

- Help enforce intake standards and governance guardrails.

 

Required Contractor Skillset:

- 5+ years of experience as a Business Systems Analyst, Product Analyst, or Demand Manager.

- Proven experience managing high-volume demand intake and prioritization.

- Strong requirements gathering and documentation skills.

- Experience working across business and technical teams.

- Comfortable operating in ambiguous and fast-paced environments.

- Strong written and verbal communication skills.

 

Preferred Experience:

- Proficiency with ServiceNow Demand, PPM, or similar workflow tools.

- Experience with enterprise digital transformation initiatives.

- Familiarity with Agile or hybrid delivery environments.

- Experience with CX, operations, or platform-centric programs.

 

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